1. Service scope
Skill Readiness is an assessment platform used by organisations to run structured assessments, collect responses, review outcomes, and produce reports or development outputs. The service is designed for organisational use cases such as AI readiness, people manager behaviours, and related capability programmes.
2. User roles
Customer organisations control which users have access to the platform and what they can do in it.
- Org admin users manage assessments, participants, workflows, and outputs.
- Reviewer or manager users review responses, coach participants, or interpret outputs.
- Candidate or respondent users complete an assessment or provide inputs requested by the customer organisation.
3. Account responsibility
Customers are responsible for keeping credentials secure, assigning appropriate access rights, and ensuring that their users only access the service for authorised business purposes. You must promptly notify us through our contact page if you suspect unauthorised access.
4. Billing and subscriptions
Pricing, participant volumes, and subscription or project terms are agreed separately with the customer organisation. Unless an order form or proposal states otherwise, fees are payable in accordance with the agreed commercial terms and may be suspended for material non-payment after reasonable notice.
If there is any conflict between these website terms and a signed order form, proposal, statement of work, or master services agreement, the signed commercial document will prevail to the extent of the inconsistency.
5. Acceptable use
You must not use the service to:
- violate laws, employment obligations, privacy obligations, or third-party rights;
- upload malicious code, interfere with the platform, or attempt unauthorised access;
- misrepresent assessment content, participants, or results;
- use the platform to create discriminatory, unlawful, or harmful decision-making processes.
6. Assessment integrity and decision-support disclaimer
Skill Readiness supports assessment workflows and reporting, but it does not replace human judgement. Assessment outputs are decision-support materials only. Customers remain responsible for employment, promotion, performance, disciplinary, hiring, or other people decisions, and for checking whether a framework is appropriate for their intended use.
7. Customer data ownership and platform licence
As between you and us, the customer retains ownership of customer data submitted to the platform. You grant us a limited licence to host, process, transmit, back up, and display that data only as needed to operate, secure, support, and improve the service for you. We retain ownership of the platform, underlying software, templates, documentation, and any aggregated or de-identified service analytics that do not identify you or individual users.
8. Confidentiality
Each party must protect confidential information received from the other party using reasonable care and only use it for the purpose of providing or using the service. This does not apply to information that is public through no fault of the receiving party, already lawfully known, or required to be disclosed by law.
9. Third-party dependencies
The platform may depend on third-party infrastructure, hosting, email delivery, analytics, authentication, or other service providers. We are not responsible for failures caused solely by those providers, but we will use reasonable efforts to manage them responsibly and keep the service available.
10. Suspension for security or misuse
We may suspend, restrict, or limit access to some or all of the service if reasonably necessary to protect the platform, respond to suspected unauthorised access, investigate abuse, address security risks, comply with law, or prevent harm to other customers or users. Where practical, we will limit the scope and duration of any suspension and restore access once the relevant issue is resolved.
11. Service changes and availability
We may update features, workflows, content, or supporting infrastructure over time. We aim to avoid material degradation of agreed core functionality, but some changes will be necessary for security, compliance, maintenance, or product improvement. The service is provided on an ongoing basis and may occasionally be unavailable due to maintenance, incidents, or third-party outages.
12. Termination and data export window
Either party may end the service in line with the applicable commercial agreement, or earlier for material breach if that breach is not remedied within a reasonable cure period. After termination or expiry, we will provide a reasonable export window for customer data where commercially practical, after which data may be deleted in line with our retention practices and legal obligations.
13. Liability limitations and Australian Consumer Law
To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, or consequential loss, loss of profits, or loss of business opportunity arising from the service. To the maximum extent permitted by law, our total liability in connection with the service is limited to the fees paid for the relevant service period giving rise to the claim. Nothing in these terms excludes, restricts, or modifies rights that cannot lawfully be excluded, including rights under the Australian Consumer Law.
14. Governing law and disputes
These terms are governed by the laws of New South Wales, Australia. The parties submit to the exclusive jurisdiction of the courts of New South Wales, Australia, unless applicable law requires otherwise.